Refund Policy

Returns
All sales are final. No returns or exchanges. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Typically, it can take up to 10-14 business days for returns to be processed once it’s received at our facility. Additionally, it can take up to 7 business days for a refund to appear on your statement, depending on your financial institution and method of payment.

Damaged Items

Damaged Upon Arrival
Please email customercare@oshynwaves.com within 15 days of delivery for further assistance and be sure to include photos of any noticeable damage.

Defective Items
O'shyn Waves offers reimbursement for any items that were defective upon arrival and reported within 90 days of delivery. Please email customercare@oshynwaves.com for further assistance and include any photos of any noticeable damage.